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Customer Services

C.P. Company
34 Marshall Street
London
W1F 7EU

T: 020 7494 1983
enquiries@cpcompany.co.uk

If you have any questions, concerns or comments please contact our customer services department.

We are open Monday to Saturday between 10am-6pm GMT.

 

PAYMENT OPTIONS

You can pay by Visa, Mastercard, Delta, Solo, Visa Electron, American Express and PayPal.

All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.

*Please note that we will be unable to change from a residential address to a business address once the order has been dispatched.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment then we will notify you by email and not dispatch the order.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme.

At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.

Promotion or goodwill codes cannot be used in conjunction with any other offer. Please note you can only use one promotion code per transaction.

 

DELIVERY

 

We aim to deliver within 3-5 working days approximately (Mon-Fri), orders placed after noon may take an extra days delivery. Please note, during busy periods, especially sale time, delivery may take between 5-7 days, however we do aim to get your purchase out sooner.

We deliver to all Mainland UK, Ireland and Channel Island addresses ONLY.

There is a delivery charge of £4.95 to the UK and £15.00 to Ireland and the Channel Islands on all full priced orders below £100. Any full priced order above £100 will be shipped free of charge.

*Please note that delivery charges apply on any sale or discounted items.

You can only specify a different delivery address from your billing address, if it is your place of work. Just fill in your office address details at the checkout when prompted.

You will be sent an email to confirm that we have despatched your order. On this confirmation, we will include a DHL tracking code, which you can enter into http://www.dhl.co.uk to monitor its progress. If for some reason your despatch confirmation does not include a tracking code please call the Marshall Street store on +44 (0)20 7494 1983 with your order number and they will update you on the status of your order.

 

Christmas Returns Policy

We've extended our Returns Policy for Christmas 2016. Orders placed between Thursday 1st December 2016 and Monday 19th December 2016 can be returned up until Monday 9th January 2017. All returns are subject to our Standard Returns Policy.

RETURNS

For your convenience, you can go to the Marshall Street store, excluding any concessions in department stores, with your returns. Please ensure that you take your completed despatch note with you as your proof of purchase.

If you return goods via post, please use either Royal Mail Recorded Delivery (only if value is under £30) or a delivery service such as DHL. Items above £30 sent by Royal Mail must be sent via Special Delivery service or equivalent, as we are not liable for items lost in the post. Returned goods must be packaged securely as we do not accept responsibility for goods that are damaged in transit. Please do not select a special delivery option that will have the package arrive at our Marshall Street store before 10 am.

Upon receipt of your return we will inspect and deal with the return in conjunction with our Returns Policy. Any refunds will be made using the same method for the initial transaction. Please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company. This returns policy does not affect your statutory rights.

Please return all parcels by registered mail in their original condition, to the address below, within 28 working days from receipt:

C.P. Company Returns
34 Marshall Street
London
W1F 7EU

Full details of the returns procedure will also be sent to you with your order.

You can cancel you order at any point before the order has been despatched.

To enquire on the status of your order please contact us at: +44 (0)20 7494 1983.

 

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